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Job Details

Field Service Specialist


Marlborough, MA, United States

Posted on
Aug 14,2019

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Our premier client is looking for a Field Service Specialist in the Connecticut (New Haven) Area on a part time basis.
Installation, performance maintenance, troubleshoot and support LC, LC/MS, HPLC/UPLC, SFC, Informatics
Establish and maintain collaborative relationships with external and internal customers ensuring their success
Manage customer expectations, by communicating work performed and providing follow up plan if needed
Ensure customer compliance regulations are followed
Deliver system level training at customer sites
Manage service inventory
Issue field service reports on a daily basis to document work performed
Maintain sound knowledge regarding the technology and customers' application demands
Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
Ensure that quality system procedures and Health & Safety standards are adhered to at all times
BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education.
2 years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
Valid Driver's License in good standing is mandatory
Ability to perform effective system level troubleshooting
Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
Overnight travel as required including international travel for training

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