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Job Details

Field Service Engineer - Chromatography - Tennessee

Company name
Thermo Fisher Scientific Inc.

Location
Nashville, TN

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Job Description

Essential Duties and Responsibilities:

Perform on-site installation, repair, maintenance, qualification, and validation of ASE systems, IC and UPLC/HPLC systems.

Analyze complex business problems to be solved with automated systems.

Provide technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.

Configure system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements.

May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.

Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks

Reviews performance reports and documentation from customers and other field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.

Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.

Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.

Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.

Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.

Other duties may be assigned.

Education and/or Experience requirements:

Bachelor’s Degree in Chemistry, Life Sciences or related field preferred

3 years hands-on experience as a Field Service Engineer is preferred, particularly working with Liquid Chromatography.

Effective communication skills and establishing good customer rapport are essential

Ability to prioritize service requests and produce clear and concise documentation

Must be available to travel overnight up to 75% within the territory or other areas as required

Location:

The territory primarily covers Tennessee. Overnight travel is required. The positions is ideally based in

Nashville, NC area.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Company info

Thermo Fisher Scientific Inc.
Website : http://www.thermofisher.com

Company Profile
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and 50,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Our four premier brands - Thermo Scientific, Life Technologies, Fisher Scientific and Unity Lab Services - offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.

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