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Job Details

District Service Manager

Company name
Waters Corporation

Location
, NJ

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Company Description
Waters Corporation (NYSE:WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry, and thermal analysis innovations serving the life, materials and food sciences for 60 years.  With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.

 
Waters Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Overview
Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professional that are technical experts on Waters\u2019 product suite.  As a District Service Manager working for an industry leader, you'll provide management support to a team of field service engineers that are committed to ensuring Waters\u2019 legendary service for our customers who utilize our scientific instrumentation and software.  In this challenging role, you'll have the opportunity to recruit, develop, train, and manage a team.  The field service organization provides technical expertise for Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.
 
Waters Corporation is currently seeking a highly skilled, motivated professional to join our world-leading Field Services Organization managing a service team in the Northern New Jersey area.
Responsibilities

Demonstrate leadership by motivating, recruiting, training, and developing a team of Field Service Professionals who are responsible for providing legendary service and support to our customers
Ensure team exceeds customer satisfaction resulting in after sales revenues to meet/exceed annual goals
Ensure that the most current product support and training has been made available and delivered to the Field Engineering Support team
Ensure compliance in all areas of Service Operations for both service delivery and administration
Meet on a regular basis with new and existing customers to review service metrics and sell Waters solutions
Work closely with the Sales, Support and internal teams based in Milford and Manchester (UK) to ensure Field Engineer and Customer success

Qualifications

BS/BA in Chemistry or Biology, engineering or other science related field
Prior management experience in the Scientific/ Analytical Market preferred
Sales experience is a plus
Valid Driver's License in good standing is mandatory
Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
Overnight travel as required including international travel for training

Competencies:

Ability and drive to motivate and develop direct reports and others
Interpersonal savvy in prioritizing customer needs with effective business decisions
Create a culture of accountability, while empowering team members
Personal sense of integrity and trust
Ability to identify, prioritize, and manage critical issues, to avoid escalations/conflicts at a later stage
Effective time management skills
Ability to translate data into actionable information
Strong negotiation skills
Excellent verbal and written communication skills

Key Wordsfield service, service engineer, service manager, management, leader, training, coaching, manager

Company info

Waters Corporation
Website : http://www.waters.com

Company Profile
For fifty years, Waters Corp. has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Waters Corp., a publicly traded corporation (NYSE:WAT) headquartered in Milford, Massachusetts, holds worldwide leading positions in complementary analytical technologies - liquid chromatography, mass spectrometry, rheometry and microcalorimetry. These markets account for approximately $5.0 billion of the estimated $20 - $25 billion worldwide analytical instrumentation market.

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