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Job Details

Technical Service Representative II

Fremont, CA

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When you join us at Thermo Fisher Scientific, you'll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

How will you make an impact?
The Technical Service Representative will provide technical service, customer training, and sales support from the office and at customer sites as needed. This position is a part of our Clinical Diagnostics Division and will be located in Fremont, California.

What will you do?
Acts independently, answering and processing technical customer (end-users, OEM partners, distributors, field reps) calls via the hotline and also emails
Troubleshooting and resolving customer's technical problems and at customer sites as needed
Training customers on successful use of company products
Training new TSR's and other staff
Installing Thermo Fisher Scientific products and training at customer sites as needed
Providing technical support to marketing and sales departments
Assisting sales reps in the sales process with demos, product evaluations, product applications, trainings, etc.
Documenting the above activities according to Quality guidelines
Reviewing Tech Service documentation for Quality purposes
Supporting new product development process
Maintaining product specialties within the group and taking on projects as required
How will you get here?
Bachelor's degree in chemistry, biological science, or medical technology
2-5 years related experience, 1-2 years in a TSR role or equivalent is preferred
Knowledge, Skills, Abilities
Excellent planning, organization, analytical, and time management skills
Must be computer proficient
Experience with immunoassays and clinical chemistry analyzers preferred
Excellent communication and customer skills
Willingness to travel as needed
Willingness to return customer calls after office hours (rotating with other TSRs)
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.

Apply today! ****Action

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